A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends. While some items may need 10-15 business days. We will send you an email if the processing time takes longer then expected.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on ROLECOSTUMES. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Delivery Important Notice:
- Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.
2. Processing time: In order to guarantee the quality of our products, Rosewe.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Custom Tax or Duty:
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.