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Seller Guarantees

Buyer Protection Welcome to Rolecostumes Buyer Protection. We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.

"We have your back"

Buyer Protection ensures you will receive your item on time and as described.And if the product has quality problems,We will help you solve the problems to make you satisfied.

Basic Guarantees


Refund Guarantee

If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

Advanced Guarantee


Extra Warranty

For some product,We offer 30 days quality Guarantees.If your product has any problem within 30 days,We will help you to repair the product or send new product to you

Still have questions?


Customer Service

Our customer service team is always ready to help.

Please note: Our customer service are only available from 08:30-17:30 local time (Beijing).You can contact us when we are available,Or leave a message to us,We will reply you once we are saw it